Kevin Young, managing director of SkillSoft says: “Our research was sparked by a recent Gartner report which claims that the untrained or under-trained desktop user will cost an organisation five times more to support than a well-trained worker. This led us to thinking about how much pressure this must also put on the IT professionals who have to provide such support.
Other things in the study remind me of what McConnell says in Rapid Development about what makes software developers nuts (see the middle of one of my previous posts): number one on the SlillSoft "Top Ten Colleague Irritations" at the end ot the article is "seeing others not pulling their weight" :)
